Terms and Conditions

01Supplier and scope

GE - THE DESIGN AGENCY ΔΙΑΦΗΜΙΣΤΙΚΕΣ ΥΠΗΡΕΣΙΕΣ, trading as GE - THE DESIGN AGENCY, Distomou 1, 18532 Piraeus, Greece, GEMI 000149391201000, Greek tax identification number 801112490, competent tax office KEFODE, supplies the services.

Browsing the website or sending an enquiry does not itself create a service contract. A contract is formed only when an authorised proposal or agreement is accepted in the manner stated in that document.

02Business and consumer clients

The agency primarily supplies business and professional clients. If a client qualifies as a consumer, mandatory Greek and EU consumer-protection rights prevail over any conflicting provision, including mandatory information, withdrawal and jurisdiction rules.

No waiver or limitation in these terms excludes a right that cannot lawfully be excluded.

03Proposals, scope and changes

Deliverables, assumptions, timetable, review rounds, dependencies, fees and acceptance criteria are defined in the proposal or statement of work. Estimates are based on the information available when issued.

Work outside the agreed scope, additional review rounds, changed specifications, expedited delivery or rework caused by inaccurate client materials may require a written change order, revised timetable and additional fees.

04Client cooperation

Client delay or non-cooperation may extend milestones and require rescheduling. The agency is not responsible for defects or delays caused by incomplete or incorrect client input.

• —Provide complete, accurate and lawful instructions, content, access credentials and approvals on time.
• —Ensure that supplied trademarks, images, music, datasets, claims and personal data can lawfully be used for the project.
• —Nominate an authorised contact and provide consolidated feedback within the agreed review period.
• —Review proofs, functionality and factual claims before approval and publication.

05Fees, invoices and taxes

Unless the accepted proposal states otherwise, projects begin after a 40 percent advance payment, with remaining amounts invoiced by milestone or before final delivery. VAT and third-party expenses are added where applicable.

Invoices are payable by the due date shown. Statutory late-payment interest and reasonable recovery costs may apply. The agency may pause work and withhold unreleased deliverables while undisputed overdue amounts remain unpaid.

06Third-party costs and platforms

Media spend, stock assets, fonts, licences, hosting, domains, software subscriptions, printing, talent, travel and other third-party costs are excluded unless expressly included.

Google, Meta, LinkedIn, hosting providers, app stores, AI providers and other platforms control their own policies, approvals, algorithms, availability and charges. The agency cannot guarantee that a third party will approve, continue or rank any account, ad, application or content.

07Intellectual property

The agency retains ownership of pre-existing methods, templates, software components, tools, know-how and rejected concepts. Third-party materials remain subject to their own licences.

Subject to full payment, the client receives the ownership or licence expressly described in the accepted proposal for final approved deliverables. No rights transfer before all amounts relating to those deliverables are paid.

The client grants the agency the rights needed to use client materials for the project and warrants that this use does not infringe third-party rights. Portfolio use is permitted only to the extent agreed, already public or not restricted by confidentiality.

08AI-assisted work

AI tools may be used for ideation, research support, drafting, analysis, coding or production where appropriate. Material use, review standards, confidentiality restrictions and ownership arrangements may be specified in the project agreement.

AI output may contain errors, bias or third-party similarities and is subject to human review appropriate to the project. The client must not treat draft AI output as verified professional advice or publish regulated claims without the required review.

09Acceptance and warranties

The client must inspect deliverables within the review period stated in the proposal and describe reproducible non-conformities. The agency will correct verified deviations from the agreed specification within a reasonable time.

SEO positions, advertising results, sales, audience response, platform continuity and AI outputs depend on factors outside the agency's control and are not guaranteed unless a specific written performance commitment says otherwise.

10Confidentiality and data protection

Each party must protect confidential information and use it only for the project, except where disclosure is authorised or legally required.

Each party acts as an independent controller for its own administration. If the agency processes personal data only on the client's documented instructions, the parties will enter into a data-processing agreement before that processing begins.

11Suspension, cancellation and termination

Either party may terminate for a material breach that is not remedied within a reasonable written cure period. Immediate termination may apply for illegality, insolvency, security risk or serious misuse.

On cancellation or termination, the client pays for completed work, committed third-party costs and reserved work that cannot reasonably be reallocated, subject to the accepted proposal and mandatory consumer law. The advance is credited against those amounts.

12Liability

Nothing excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, infringement that cannot lawfully be limited, or mandatory consumer rights.

For business clients and to the extent permitted by law, the agency is liable for foreseeable direct loss caused by its breach. Aggregate liability for a project is limited to the net fees paid for the affected project. The agency is not liable for indirect loss, lost profit, lost opportunity or third-party platform failure unless mandatory law provides otherwise.

The client must maintain appropriate backups, access controls and business continuity for its systems and content.

13Force majeure

Neither party is responsible for delay caused by events beyond reasonable control, including widespread service outages, natural disasters, war, governmental measures, labour disruption or cyber incidents not caused by that party's breach. The affected party must notify the other and take reasonable mitigation steps.

14Governing law and disputes

Greek law governs. For business clients, the courts of Piraeus have jurisdiction unless the individual agreement states otherwise. Mandatory consumer jurisdiction and protection rules remain unaffected.

The parties should first attempt good-faith written negotiation. Eligible consumers may also contact the Greek Consumer Ombudsman.

15Website use and updates

Website content is general information and not a binding offer. Unauthorised access, malicious code, automated extraction that burdens the service, infringement and unlawful use are prohibited.

We may update these terms prospectively. Changes do not retroactively alter an accepted project agreement unless both parties agree or the law requires it.